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Senior Consultant Customer Engagement

We guide our clients through a customer-led business transformation. We help them reimagine and reengineer the customer experiences they provide in four key areas: Marketing, sales, commerce – the point of transaction – and customer service.
Do you have a passion for marketing and customer engagement? Do you want to make organizations successful by implementing customer centric strategies? We help leading companies in Retail, Consumer Products, Manufacturing and Financial Services in building and maintaining the best (digital) customer experience at every touch point. As a senior consultant in the Customer Engagement team, you help leading companies transform to become a client centric organization

Your challenge as a Senior Consultant Customer Engagement

How can companies maintain a strong connection with their clients, in a faster and more digital world? How does a company ensure customer loyalty, when disruptive tech companies can change the marketplace in the coming years? How do you work client-centric and how do you adapt your product or service accordingly? These are the type of questions Capgemini Invent Customer Engagement team finds answers to. As a senior consultant, you could inspire organizations as how they can optimize the customer experience with help of new technologies such as artificial intelligence, virtual reality and voice assistants. Together with a team, you might analyze and benchmark marketing strategies and CRM platforms, or build innovative business models and service concepts. As a Senior Consultant Customer Engagement, you will: 

  • be part of a team to drive digital transformation and improve end-to-end customer experience; 

  • help our clients design, deliver and adopt marketing automation, personalized offer / reward mechanisms and multi-channel campaign management and analytics tools; 

  • be intimate with the latest digital marketing and trends on innovations; 

  • be visionary as to how digital technologies can be harnessed in order to enable optimal consumer engagement and will understand the current (marketing) technology landscape; 

  • inspire clients on the how their marketing performance can be optimized through the implementation of cloud marketing solutions and CRM; 

  • bridge the gap for our clients between business and technology.  

What do you bring?

You take initiative and do the extra mile to deliver the best possible result for the client and your colleagues. Under time constraints, you analyze (process) data and come up with new insights and solutions for complex problems. You absorb new information quickly and applying this effectively on a personal and content level is not a problem for you. Together with the client and a multidisciplinary team, you take on the challenge to realize sustainable results. You are collaborative in style, empathic in nature, confident in content and focused on outcomes at all levels in the client organization. Pro-actively bringing new ideas to the table and taking ownership in the execution come natural to you. Lastly, you have strong stakeholder management and communication skills and are comfortable with presenting for managers in an enthusiastic and convincing manner.   

 

  • A Masters’ degree in Business Innovation Management, Data Science, Marketing Intelligence, International Business, or a Master with a technical/design focus.  

  • At least 3 years working experience as a consultant or from the industry 

  • Fully flexible in terms of assignment location, international experience is a plus.  

  • A consulting background, having built solid foundations in consulting skills and having already delivered larger digital projects and transformation programs. 

  • Proven experience of opening, leading and closing large digital transformation deals.   

  • Demonstrates a can-do attitude, proactive thinking / doing, being able to navigate complex networks of relationships internally and externally.  

  • Sharp intellect and strong problem-solving skills to address complexity thrown by client challenges; as well as analytical rigor and proven ability to synthesize data and formulate conclusions / recommendations.  

  • Ability to empathize with clients in politically challenging environments and to work to demanding timeframes / deadlines.  

  • Intellectually capable of developing and holding peer level relationships at all levels of a client’s company. 

  • Demonstrates the potential to be a leader in our business and able to work fully collaboratively across international teams. 

  • Whilst you will have Utrecht as an office base location, you must be fully flexible in terms of assignment location nationally and internationally, as these roles will involve periods of time away from home at short notice. 

 

What drives you?

With Capgemini Invent your passion and drive are rewarded: there is a lot of room for growth and personal development. At Capgemini Invent we place great importance on pro-activeness and the freedom of the individual. Let us know what drives you and where your ambitions lie. We facilitate you in fulfilling your ambitions by our training both on-the-job as well as at our Capgemini University in Paris.  

What we offer you

The Customer Engagement team is an international team, consists of approximately 25 consultants and has a strong interaction with other Customer Engagement teams in Central Europe. You’ll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way.  In summary, we believe the following make this a great place to work: 

  • Show how single minds make for better teams:  Work alongside fierce intellects who love to collaborate. 

  • Be comfortable outside your comfort zone:  Self-stretchers thrive in our environment. 

  • Build momentum in your career: Make your role and your career what you want it to be. 

  • Stay true to who you are: Play to your strengths and bring your individuality. 

  • Give your curiosity freedom and focus:  A place where inquisitiveness and entrepreneurial thinking are encouraged. 

 
What else can you expect?  

  • Excellent facilities for working flexibly, including a laptop and a phone subscription. 

  • A contribution free pension: you don’t have to make your own contribution in the basic scheme. 

  • A salary fitting to this position in the market. 

  • There is a tailor-made bonus scheme, 26 vacation days and the possibility to buy more vacation days. 

  • A mobility scheme where you can spend your contribution entirely according to your own wishes. You can for example choose to have it completely paid out, but you can also lease a car of your choice or to use an NS Business Card.  

Are you the new Senior Consultant Customer Engagement?

Do you have affinity with digital innovation, and can you tell passionate about that? Do you value a steep learning curve? Are you ready for the next step in your career? Three yes-es? We then look forward to receiving your application. Click on the links to read more about Capgemini Invent and experiences of Senior Consultants. 

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  • Cv
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