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Manager Customer Transformation

We guide our clients through a customer-led business transformation. We help them reimagine and reengineer the customer experiences they provide in four key areas: Marketing, sales, commerce – the point of transaction – and customer service.
Do you have a passion for branding, marketing and customer engagement? Do you want to make organizations successful by designing and implementing customer centric strategies and operating models? We help leading companies in Retail, Consumer Products, Manufacturing, Financial Services and in the Public sector with building and maintaining the best (digital) customer experience at every touch point. As a manager in the Customer Transformation team, you help leading companies and organizations transform towards a client- and customer centric organization.

Your challenge as a Customer Transformation Consultant

Capgemini’s Management Consulting Division, Capgemini Invent, brings to life what’s next for our clients. Our power lies within the unique combination of competencies in strategic, tactical and operational transformation programs. We are one of the market leaders in realizing complex transformations in both a local and international context for larger financial institutions, banks and insurance companies.

As a Manager, you get the opportunity to develop your management
, consulting and commercial skills by being responsible for delivering projects and building strong relationships with your clients. You play an active role in local and international multidisciplinary engagements focused on how companies can maintain a strong connection with their clients in a faster digital world. Topics like customer loyalty, client centricity, product- and service adaption will be on your radar. We help or clients all the way from vision and strategy to the implementation of changes and innovations in their functions, organisations, processes and service landscapes. We design end-to-end programs and solutions that helps our clients continuously adapt to new realities. As a manager in our Customer Transformation team, you inspire organizations on how they can optimize the customer experience with the help of new technologies such as artificial intelligence, virtual reality, voice assistants and new platforms. Together with a team, you might analyze and benchmark marketing strategies and CRM platforms, or build innovative business models and service concepts.

Besides delivery at clients, you play an active role in business development and developing new propositions together with your colleagues internally.

As a Manager in the Customer Transformation Capability Group, you;

  • Use your digital consulting expertise to advise leading multinationals on how to shape and deliver digital transformation programs that support the execution of their client agenda. Articulate a point of view and advise clients on what potential solutions may be, and how to structure a program of work to effectively deliver on it

  • Developing relationships with senior members of Tier 1 and 2 organizations beyond digital program delivery. Maintaining a meaningful relationship and communication, sharing and positioning Capgemini’s evolving portfolio of services and identifying opportunities within the client organization.

  • Stay on top of the latest data and technology driven trends and developments in your focus industry

  • Actively participate in the commercial processes by leading, shaping and driving sales opportunities by leveraging your own network

  • Leading and managing part of the Customer Transformation capability team within Capgemini Invent; providing guidance and leadership, enabling the team to effectively and efficiently perform. Accomplishing client demands whilst also developing their own skills / competencies to progress and grow professionally.

  • Lead multidisciplinary project delivery teams as a project manager

  • Are responsible for timely project delivery meeting or exceeding client expectations;

  • Act as change manager focussed on sustainable innovations and transformations;

  • Manage partnerships that can be beneficial for our business and clients in the financial sector

  • Contribute to the growth and development of your colleagues and our Capability Group

  • Utilizing a combination of the organization’s broader pre-existing relationships and your own network to open, lead and close large digital transformation deals generating revenue across the sector.

  • Using own deep expertise of CPR, Manufacturing and or Financial Services, drive differentiation and thought leadership in one or more areas, contributing to the development / evolution of propositions and point of views.

What do you bring?

You take initiative and do the extra mile to deliver the best possible result for the client and your colleagues. Under time constraints, you analyze (process) data and come up with new insights and solutions for complex problems. You absorb new information quickly and applying this effectively on a personal and content level is not a problem for you. Together with the client and a multidisciplinary team, you take on the challenge to realize sustainable results. You are collaborative in style, empathic in nature, confident in content and focused on outcomes at all levels in the client organization. Pro-actively bringing new ideas to the table and taking ownership in the execution come natural to you. Lastly, you have strong stakeholder management and communication skills and are comfortable with presenting for managers in an enthusiastic and convincing manner.

Other things that you bring are:

  • A Masters’ degree in Business Innovation Management, Data Science, Marketing Intelligence, International Business, or a Master with a technical/design focus

  • A consulting background, having built solid foundations in consulting skills and having already delivered larger digital projects and transformation programs

  • At least 6 years working experience as a consultant or from the industry

  • Proven experience of opening, leading and closing large digital transformation deals

  • You demonstrate a can-do attitude, proactive thinking & doing, you are able to navigate complex networks of relationships, both internally and externally at clients

  • Sharp intellect and strong problem-solving skills to address complexity thrown by client challenges; as well as analytical rigor and proven ability to synthesize data and formulate conclusions / recommendations.

  • Ability to empathize with clients in politically challenging environments and to work with demanding timeframes and deadlines

  • Intellectually capable of developing and holding peer level relationships at all levels of a client’s organization

  • Demonstrates the potential to be a leader in our business and able to work fully collaboratively across international teams and competence groups

  • Some flexibility in terms of assignment location, as our project roles may involve periods of time away from home during the week. International experience is a plus;

  • A warm network in The Netherlands, that you can nurture and engage with to create new business opportunities

  • Fluent in English, both written and spoken. Proficiency in Dutch is considered a real advantage, and proficiency in French or German is a plus

What drives you?

At Capgemini Invent your passion and drive is rewarded: there is a lot of room for growth and personal development. We place great weight on proactiveness and the freedom of the individual. Do you want to grow into a role as Senior Manager, or Director? That is possible! Let us know what drives you and where your ambitions lie – we will facilitate you in fulfilling your ambitions by training both on-the-job as well as at our Capgemini University in Paris and through our extensive local training programmes and courses. So… what drives you? Our Capability Group has a very active global community, where we often share knowledge and learnings with our colleagues across the world. We also put emphasis on skills and continuous certifications, and we work with a curriculum of courses to ensure we continue to be on the forefront of new developments.

What we offer you

The Dutch Customer Transformation team is internationally focused, consists of approximately 25 consultants and has a strong interaction with the other Customer Transformation teams in Europe and internationally. You’ll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent, and there are countless opportunities available to propel your development forward: seek out those that suit you, and we will support you all the way. Personal development, ambition, entrepreneurship, coaching and a strong collaboration are characteristics embedded in our team. Hard work, as well as time for fun during team events is also on everybody’s radar. The consultancy profession is turbulent and intensive at times. For this reason, we pay a lot of attention to new ways of working and ways to ensure a good work-life-balance. We offer you the possibility to plan your working time flexibly and work from home or different locations suitable to your needs. We want to make sure that you have a job that fits well into your life, gives you energy and above all, contributes to the development of your talent. In summary, we believe the following make this a great place to work:

  • Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate

  • Be comfortable outside your comfort zone: Self-stretchers thrive in our environment

  • Build momentum in your career: Make your role and shape your career as you want it to be

  • Stay true to who you are: Play to your strengths and bring out your individuality

  • Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged

What else can you expect?

  • a salary fitting to this position in the market

  • a tailor-made bonus scheme, 26 vacation days and the possibility to purchase more

  • excellent facilities for working flexibly, including a laptop and a phone subscription

  • a premium-free pension: you don’t have to make your own contribution in the basic scheme

  • a mobility package where you can spend your contribution entirely according to your own wishes

  • extensive and proven training possibilities

  • ability to work on international projects

Diversity

Capgemini Invent positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life need

Are you the new Managing in our Customer Transformation Team at Capgemini Invent?

Do you have affinity with digital innovation, and can you tell passionate about that? Do you value a steep learning curve? Are you ready for the next step in your career? Three yes-es? We then look forward to receiving your application. Click on the links to read more about Capgemini Invent and experiences of Senior Consultants.

Whilst you will have Utrecht as an office base location, you must be fully flexible in terms of assignment location nationally and internationally, as these roles will involve periods of time away from home at short notice.

Contact Anna Kostyra

Application process

Apply
Fill in the most important details in our application form and you will receive a response from us within a week.
Intake by phone
We will contact you by telephone to get acquainted and ask you a few questions
Interview with a recruiter and / or business
During this conversation we want to get to know you, but of course you also have the space to ask your questions and get to know us.
Interview with the business
The relevant department where you will work will also be happy to speak with you to determine if there is a match.
Assessment
One more hurdle to go. You are invited for an assessment.
Offer
You have successfully completed all rounds! We make you an offer.
Get started
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