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Group IT Europe - Onsite Support

Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.

Job Description

  • 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
  • Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
  • Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
  • ServiceNow call registration or other ticket registration system
  • H/W break fix and maintenance
  • Paperwork for asset & finance management
  • PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
  • PC and PC supply provisioning
  • Willing to work in shifts during regular office opening hours
  • Willing to work outside office opening hours by occasion
  • Willing to travel to other office locations
  • Apple Mac OS knowledge is a plus

Hard skills

 
Problem solving
LAN Basic Knowledge
Help Desk Experience (experience of at least 6 months is a plus)
Verbal Communication
Operating Systems, Phone Skills, Customer Service, Quality Focus, PC
Proficiency, Software Maintenance, Outstanding organizational and
time-management skills
Good knowledge of internet security and data privacy principles
Dutch at B2 level
English (spoken and written)

Soft skills

The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.

Application process

Apply
Fill in the most important details in our application form and you will receive a response from us within a week.
Intake by phone
We will contact you by telephone to get acquainted and ask you a few questions
Online assessment
You make our online assessment and will receive the results from us within a few working days.
Interview with the business
The relevant department where you will work will also be happy to speak with you to determine if there is a match.
Offer
You have successfully completed all rounds! We make you an offer.
Get started
Welcome to your first working day at Capgemini!

Apply for this job

Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

  • Cv
  • Cover letter